Save time and money by managing your account anytime, anywhere.
Our main goal is to make paying your bill easier. As you explore the features of SmartHub, we will be happy to assist you with any questions!
How SmartHub can help you control your account
BILLING & PAYMENTS
No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions. Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.
ALERTS & NOTIFICATIONS
It can be frustrating waiting on hold to get your questions answered or pay your bill. Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
USAGE MONITORING
Worrying about usage or surprising bill amounts can be stressful. When you know what devices are using the most energy, you can make money-saving decisions about your account. Imagine opening your bill and seeing an amount less than expected.
Getting started with SmartHub is as easy as 1-2-3!
1
Register Your Account
Whether through our web portal or mobile app you can register your account for free in SmartHub.
2
Activate features
Take advantage of features like notifications, Auto Pay, and Paperless Billing to have more control over your account.
3
Manage Your Account Anytime, ANywhere!
The more SmartHub features you take advantage of the more time and money you can save!
Attention Autopay & Prepay Members
AUTO-PAY MEMBERS
If you previously were using automatic payments with us you will need to re-enter your payment information. Use the instructions below to quickly get your account registered and set up for Auto Pay.
PRE-PAY MEMBERS
If you previously were using prepaid billing with us you will need to set-up Prepaid notifications in SmartHub. Use the instructions below to quickly get your account registered and set up for Prepaid billing.
You can contact us with any questions you may have, we’re here to help!
Attention Autopay Members
Use the instructions below to quickly get your account registered and set up for Auto Pay.
RE-REGISTERING ACCOUNT
- Register your account in our new SmartHub system. You can register through the Web Portal or register through our Mobile App.
- After registering your account use the web portal or mobile app to re-setup Auto Pay on your account.
AUTO PAY SETUP (WEB PORTAL)
- Log in to SmartHub web portal.
- From the home screen click on Billing & Payments menu.
- From the Billing & Payments screen click on the Auto Pay Program sub-menu.
- Click on Sign Up for Auto Pay and follow the instructions on the screen.
AUTO PAY SETUP (MOBILE APP)
- Log in to the mobile app.
- From the main screen click on Bill & Pay at the bottom of the screen.
- Tap on the Auto Pay Program sub-menu and follow the instructions on the screen.
Attention Prepay Members
RE-REGISTERING ACCOUNT
- Register your account in our new SmartHub system. You can register through the Web Portal or register through our Mobile App.
- After registering your account use the web portal or mobile app to re-setup Prepaid billing on your account.
AUTO PAY SETUP (WEB PORTAL)
- Log in to SmartHub web portal.
- From the home screen click on Manage Notifications menu.
- From the Billing & Payments screen click on the Prepaid Account notifications.
- Click on Sign Up for Prepaid and follow the instructions on the screen.
AUTO PAY SETUP (MOBILE APP)
- Log in to the mobile app.
- From the main screen click on Settings menu.
- From the Settings screen click on the Manage Notifications sub-menu.
- Click on Billing sub-menu and follow the instructions on the screen for Prepaid Account notifications.
Introducing SmartHub
ACCOUNT SETUP FAQs
Where can I find my account number?
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
How do I set up my mobile and email for notifications?
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
How do I set up stored payment methods, such as a credit card?
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
What is Auto Pay and do I need to sign up for it?
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
How can I view my energy use?
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
General FAQs
Is the mobile app secure?
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
What is the difference between the SmartHub web portal and mobile app?
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Do I have to use SmartHub to pay my bill?
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
How current is my account information?
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Can I manage and make payments on multiple accounts with SmartHub?
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
Will SmartHub ever contact me for information?
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us.
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions! Call us at 781-925-0051 or email the office using the form below.