If you’ve lived in Hull your whole life, you may not realize that the electrical needs of the surrounding communities are provided by an investor-owned utility (IOU) – National Grid. So, is there a difference between an municipal lighting department (MLD) and an IOU?
There are three major differences between an MLD and IOU.
1 – Lower Rates: Our customers are our shareholders. We do not make a profit and our resources are reinvested into our system to lower costs and increase performance. On average our electrical rates are 40% less than IOUs.
2 – Customer service: since you are our main concern- you come first. We work daily to be here to address any of your electrical needs and concerns.
3 – Reliability: we work to respond to any outages in an efficient and expedient manner. Since we are local and have a strong familiarity of our system, we can respond to outages in a faster manner than IOU crews who have larger territory to cover. On average our response time for outages was less than 4 minutes.